Talk About Your Roof Maintenance

What to include in your roofing enquiry

Share the property location, roof type if known and what you have noticed: ceiling staining, gutter overflow, loose-looking roofing or another change. Note when the symptom occurs and any recent roof work. Safe ground-level photographs and existing inspection records can help explain the concern. You do not need to identify the cause before contacting us, and the location of an indoor stain may not match the roof entry point.

For strata or commercial property, identify the authorised building contact, access requirements and rooftop equipment. Provide any known asbestos information before inspection planning. Do not climb onto the roof or disturb suspected asbestos to obtain details. Keep clear of unstable materials and water-affected electrical equipment; immediate danger requires the appropriate emergency service rather than a routine roofing enquiry.